Terms & Conditions and Payout Policy
Welcome to ServiceHub. By onboarding as a verified Service Provider on our platform, you acknowledge and agree to comply with the terms, platform commission guidelines, and payout settlement rules outlined below.
10% Platform Commission
A standard 10% service commission is retained by ServiceHub on each transaction completed through the platform. Providers receive 90% net earnings.
3-Day Payout Settlement
Net earnings are held in a secure clearing buffer and automatically credited directly to your registered bank account after 3 days of booking completion.
1Platform Commission & Fee Structure
ServiceHub provides client matchmaking, map-based discovery, secure payment infrastructure, and customer support. In exchange for access to the platform:
- 10% Commission: ServiceHub administration retains a flat 10% platform fee from the total service booking amount paid by the customer for each completed transaction.
- 90% Provider Share: The remaining 90% belongs exclusively to the verified service provider.
- Transparent Calculations: For example, for a booking billed at ₹1,000, ₹100 is deducted as platform service fee, and ₹900 is allocated to your payout balance.
23-Day Rolling Payout Settlement Schedule
To safeguard both customers and service professionals, our automated payment gateway operates on a 3-day clearing cycle:
- Job Completion & Customer Sign-Off: Once a service appointment is fulfilled and marked as completed, the 3-day clearing timer starts.
- Quality & Dispute Protection Window: The 3-day buffer allows time for customer confirmation, resolving any immediate feedback, and protecting professionals from unauthorized chargebacks.
- Direct Bank Transfer: After the 3-day clearance window elapses, the net amount is automatically disbursed to your verified bank account or UPI ID.
3Provider Eligibility & Identity Verification
As a registered Service Provider, you confirm and warrant that:
- You are legally authorized to provide the selected skilled services in your operational territory.
- All profile details, phone numbers, addresses, and experience credentials submitted during onboarding are truthful and accurate.
- You maintain appropriate safety standards and adhere to applicable local regulations and trade licenses.
4Service Level Agreements (SLA) & Code of Conduct
ServiceHub holds partner providers to high reliability and quality benchmarks:
- Punctuality: Honor the selected response SLA (e.g. 15–20 mins, within 30 mins) agreed upon during customer dispatch.
- Fair Pricing: No arbitrary extortion or unauthorized off-platform surcharge above the agreed quote or verified add-on services.
- Professional Demeanor: Maintain utmost courtesy, safety, and respect for customer property at all times.
5Disputes, Cancellations & Chargebacks
In the rare event of an unfulfilled service or genuine customer dispute:
- ServiceHub support mediates claims with photographic or documentary evidence.
- If a provider fails to arrive without prior notification, the booking will be cancelled and the customer fully refunded. Repeated unexcused cancellations may result in account deactivation.
6Account Suspension & Policy Updates
ServiceHub reserves the right to suspend accounts engaged in fraudulent activity, off-platform solicitation designed to bypass commission, or repeated service quality violations.
Any updates to commission or payout terms will be communicated via your registered email and platform notifications at least 14 days in advance.
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